Returns & Replacement Policy
Zodiacratna.com offers a really clear and easy 7 Days Return & Replacements policy.
Conditions to be eligible for the Returns & Replacement Policy:
- Item(s) must be in their original, unused condition.
- Replacements for items are subject to inspection and checking by the Zodiacratna team.
- Damages thanks to neglect, improper usage won’t be included under our Returns & Replacement Policy
- The product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc Return Policy on Loose
Gemstones: For loose gemstones, you’ll return the gemstone with 100% money purchased within the seven-day period by meeting the above conditions.
Note: Shipping charges, taxes, and duties aren’t refundable.
Return Shipment is at customer’s cost – Payment Gateway charges, if applicable, won’t be refunded. These are billed directly by the payment gateway and aren’t refunded. For CCAvenue payment gateway, these are 2.36% for all payments using Indian debit/credit cards/Net Banking (except for American Express, which is 4.72%); and three .54% for all payments from foreign cards; For Paypal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%) – Additionally, any additional lab certificate which will be ordered aside from the free alongside the gemstone, shall not be refunded within the return payment. – Returns will take 7-10 business days to process (from the receiving date of the merchandise at our address). Please note that the MasterCard company/banks may take another week to reflect that in your account.
Frequently Asked Questions: Returns & Replacement Policy
Q. When does the 7-Day Return Period Start?
Ans. The 7-Day period starts from the day that you simply receive your product, as shown by our courier records.
Q. I bought multiple products, I prefer one among them – am I able to return the other?
Ans. Yes, under our no-questions-asked return policy on gemstones with 100% a refund, you’ll indeed return the opposite gemstone within the ten-day period
Q. I even have lost the lab certificate and original packaging of the merchandise. am I able to still return the loose gemstone?
Ans. We usually require a fully original product certificate, invoices, documentation, lab certificates, packaging, documentation, discount coupons, etc. which will have accompanied the loose gemstone. within the absence of any of those items, you’re not eligible for the 100% refund Guarantee. However, you’ll still be eligible for a full or Partial Replacement / Store Credit. Please contact our customer support team, together with your exact scenario, in order that we may assist you.
Q. After Initiating a refund within how many days, I can expect my Refund?
Ans. Well, It always depends on the bank timeline. Unusually, after examining the products, we will initiate the refund from the same medium from which we have received the amount and, it will be credited as per the bank’s timelines.